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Chat scrolls down to an infinite white screen

  • Staging

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Aleksandra Boguslawska

When I open up chat on Community Lab (Chrome on Mac), it just scrolls down by itself to a white background - as shown on screenshot.
Extremely frustrating as it's preventing me from using the chat altogether because it just keeps scrolling down and away from the content.


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Michael Hayes

Status changed to: Staging

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Michael Hayes

Can you try this on staging? It looks like its caused by some scaling / low resolution of your laptop / vertical window sizing.


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Angus Rogers

Aleksandra, does this issue still persist for you on staging? I'm unable to recreate it.


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Aleksandra Boguslawska

yep, doesn't occur on staging. Not my laptop's fault, had the same on my iphone & Milosz had the same issue on his


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Angus Rogers

Hi Michael, Andrew has had this same issue and I just recreated it on my mac on Chrome (below is a Zoom):

www.loom.com/share/df425dfb26ee4a8a80cbe6c8dbcb2735

I have tried to recreate the issue on staging and it seems to all work perfectly on staging so we should push whatever change was made to staging to production as a priority (if you think that's the right fix).


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Michael Hayes

Can we get some more information/steps to reproduce?


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Aleksandra Boguslawska

umm what steps? I'm just on Chat on Chrome and it keeps scrolling down. Do you want a screen record?


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Michael Hayes

Its not auto scrolling for me on chrome on macOS.

What size is the window, how are you navigating to the screen. Does this happen all the time for you? Does it persist on a refresh?


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Aleksandra Boguslawska

Here's a vid:
lumi.d.pr/7CuY8y


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Aleksandra Boguslawska

Also this happens:
lumi.d.pr/Cf1dx6

And yes, it does persist on refresh. Been happening all week this week for me. Just made chat unusable