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Can't reply to post that you've been tagged in if you're not in the group
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Angus Rogers |
Problem: Anne W couldn't reply to a post that she had been tagged in.
Angus' response to Anne: "I think you may need to join the group that you're trying to reply to. You have joined the Welcome to Tech Embers group so you're able to post and reply to all content on that group. However, Maria's post was in her Silicon Croft group so I believe you would need to join this group before posting. This is definitely something we need to fix as it's not intuitive and it doesn't promote cross-group collaboration so thanks for flagging."
The problem here is that people can be tagged into posts that they're not able to reply to in an obvious way. We need to find a neat workaround to make this process intuitive and smooth so that it promotes cross-group collaboration/discovery.
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Angus Rogers
This issue just cropped up for me again. I was trying to comment on a group that I discovered via a cluster I'm following. I wrote my comment and pressed enter and nothing happened (the comment I had written disappeared). I did this twice and initially thought it was a system error and then I noticed that I hadn't joined the group. We should prioritise this issue as piece of design work following the Actinium sprint. I'm thinking that some kind of warning box should appear after you click "comment" and that tells you that you have to join the group if you want to comment. I design along these lines was posted below by Aleksandra - we should just develop on this a little more to make sure we're covering all bases.
Michael Hayes
I think the solution is the reply form instead has a message or call to action to join the group?
Angus Rogers
Does this mean the comments section and 'create a post' section would appear to be disabled and the way to enable them would be to follow the CTA to 'join group'?
Aleksandra Boguslawska
Status changed to: Under Review
Aleksandra Boguslawska
Yeah I've signaled this issue multiple times in the last year as I had similar stuff happen to me. We can always remove the remove the 'tagged you' notification but we've got that in Private groups already.
BUT because we want to promote cross-group collaboration, I've added this:
www.figma.com/file/hfFa1plyMeLg9jX5FeSU2z/Community-Lab-2.0?node-id=3484%3A85485
Angus Rogers
Cool, would this automatically trigger when a user (who meets the criteria of not being a group member but has received a notification) visits a group by clicking on the notification?
Michael Hayes
What's the point? There's already a join button in the header...
Angus Rogers
The issue here is that when a user is tagged in a post in a group that they're not part of, users are clicking on that notification and they try to reply and nothing happens. From their perspective, they think it's a problem with the app and it isn't necessarily obvious that the work around is for them to join the group. I think Aleksandra is suggesting that we provide this additional prompt when this set of events happens to communicate the workaround. It's only happened with a couple of users so far so not a huge problem but something that could be a barrier to cross-group collaboration.
Angus Rogers
We decided that this needed design thought about how a user is notified about activity that involves them in a group that they haven't joined yet. We need to think about private/public and posting abilities in public groups that you haven't joined.
Angus Rogers
Status changed to: Design
Angus Rogers
Post moved to this board
Angus Rogers
Status changed to: Development
Angus Rogers
Status changed to: Design